For service organizations,customer relations are part of the supply chain and customers are part of the value chain.
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Q11: The customer's perspective governs whether an activity
Q12: For a manufacturer,materials storage is a value-adding
Q13: One of the drawbacks of full product
Q14: The value chain is the sequence of
Q15: Value -based systems are information systems that
Q17: A non value-adding activity is one that
Q18: A value-adding activity is one that increases
Q19: Activity-based management and lean operations can be
Q20: The value chain is also called the
Q21: Reports and analyses prepared in traditional management
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