Which of the following would be considered a performance standard for a clerk at a movie rental store?
A) Stocks coolers of food items and snack racks.
B) Operates cash register.
C) Greets customer within 15 seconds of entering store.
D) Files returned DVDs.

Question

Quizplus · Accepted Answer

Greeting the customer within 15 seconds of entering the store sets a clear performance standard for the clerk's customer service skills. While the other tasks listed are important job duties, they do not necessarily reflect performance standards.

Which of the Following Would Be Considered a Performance Standard