In Friendly Fire, Scott A. Snook suggests a mechanism he calls
A) crisis heroism
B) practical drift
C) the tragedy of the Commons
D) information anxiety
E) fixes that fail

Question

In Friendly Fire, Scott A. Snook suggests a mechanism he calls 
A) crisis heroism
B) practical drift
C) the tragedy of the Commons
D) information anxiety
E) fixes that fail

Quizplus · Accepted Answer

In Friendly Fire, Scott A. Snook suggests a mechanism called practical drift. This refers to the gap between the formal rules and procedures that organizations put in place and what really happens in the field due to the discretionary actions of individuals. These actions may not be intentional violations of rules but rather a result of the complex and unpredictable nature of the environment in which they operate. This can lead to unintended consequences and errors, such as the friendly fire incidents discussed in the book.