What is an essential first step that an organization must undertake with its outsourcing vendor when negotiating the contract?
A)making sure that there is a termination clause
B)checking references using the vendor's current clients
C)establishing benchmarks for current service levels
D)projecting a budget for cost savings

Question

Quizplus · Accepted Answer

Establishing benchmarks for current service levels is an essential first step that an organization must undertake with its outsourcing vendor when negotiating the contract. This will help the organization set expectations and ensure that the vendor will provide the desired level of service. Checking references, projecting a budget for cost savings, and including a termination clause are all important, but they can come later in the negotiation process.

What Is an Essential First Step That an Organization Must