What is a problem with measuring client satisfaction?
A)low expectations of clients
B)conflicting expectations
C)use of broad techniques
D)use of critical incident methods

Question

Quizplus · Accepted Answer

Conflicting expectations can make it difficult to measure client satisfaction as different clients may have different expectations or priorities. A client may be satisfied with one aspect of their experience with a company while dissatisfied with another. This can lead to inconsistency in measuring overall satisfaction levels.

What Is a Problem with Measuring Client Satisfaction