SAP uses ________ to leverage the expertise and involvement of its users in developing new knowledge and then transmitting it to the entire SAP user community.
A) tacit knowledge
B) crowdsourcing
C) algorithms
D) intellectual capital

Question

Quizplus · Accepted Answer

The user community can be a major source of knowledge creation for a firm. Strategy Spotlight 4.6 highlights how SAP, in an example of effective crowdsourcing, has been able to leverage the expertise and involvement of its users to develop new knowledge and transmit it to the entire SAP user community.

SAP Uses ________ to Leverage the Expertise and Involvement of Its