The customer's perspective governs whether an activity adds value to a product or service.
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Q6: Activity-based management focuses on identifying product costs
Q7: Full product cost includes both nonproduction costs
Q8: For a manufacturer,the final customer is part
Q9: To minimize costs,managers continuously seek to improve
Q10: The repair of machines is an example
Q12: For a manufacturer,materials storage is a value-adding
Q13: One of the drawbacks of full product
Q14: The value chain is the sequence of
Q15: Value -based systems are information systems that
Q16: For service organizations,customer relations are part of
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