Which of the following is true of total quality management?
A) It is a management philosophy in which manufacturers strive to create an environment that will enable workers to manufacture zero-defect products.
B) It has replaced the acceptable quality attitudes of the past.
C) It emphasizes the elimination of waste.
D) All of these are correct.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management philosophy that emphasizes continuous improvement, customer satisfaction, employee involvement, and the elimination of waste. It strives to create an environment in which workers manufacture zero-defect products, replacing the acceptable quality attitudes of the past. Therefore, all of the options - A, B, and C - are correct statements about TQM.

Which of the Following Is True of Total Quality Management