The Balanced Scorecard perspective that defines the capabilities than an organization needs to create long-term growth and improvement is the ____ perspective.
A) learning and growth
B) internal business process
C) customer
D) financial
E) None of these.

Question

Quizplus · Accepted Answer

The learning and growth perspective of the Balanced Scorecard focuses on how an organization can build and improve its capabilities to achieve long-term growth and success. This perspective includes areas such as employee training and development, information systems infrastructure, and organizational culture.

The Balanced Scorecard Perspective That Defines the Capabilities Than an Organization