Most firms have found that it is cost-effective to achieve a "zero defects" condition among their products and services.

Question

Quizplus · Accepted Answer

Achieving a "zero defects" condition often requires an exponential increase in costs as the defect rate approaches zero, making it not cost-effective for most firms. Instead, firms typically aim for an optimal level of quality that balances cost and customer satisfaction.

Most Firms Have Found That It Is Cost-Effective to Achieve