All of the following quality costs are directly controllable by management except:
A) Repair and rework
B) Product design
C) Training costs
D) Reliability testing

Question

Quizplus · Accepted Answer

Repair and rework costs are often seen as a direct result of the quality of the production process, which can be influenced by factors outside of management's direct control, such as supplier quality or unforeseen production issues.

All of the Following Quality Costs Are Directly Controllable by Management