The objective of using the following graph is to:
A) minimize quality.
B) maximize profit.
C) minimize total quality costs.
D) maximize total quality costs.

Question

The objective of using the following graph is to: 
A) minimize quality. 
B) maximize profit. 
C) minimize total quality costs. 
D) maximize total quality costs.

Quizplus · Accepted Answer

The graph shows the relationship between the level of quality and the associated quality costs. As the level of quality increases, the total quality costs initially decrease due to prevention and appraisal costs, but then start to increase due to the costs of internal and external failures. Therefore, the objective should be to minimize the total quality costs, which occurs at the point where the total cost curve intersects the quality level curve.

The Objective of Using the Following Graph Is To