An employee was observed over an extended period of time for a work sampling study, with the following results:
$$\begin{array} { l c c }
& & \text { Performance } \
\underline{\text { Activity} } & \underline{\text { Percentage of Time }} &\underline{ \text { Rating Factor } }\
\text { On the Phone } & 30 \% & 1.15 \
\text { Filing } & 35 \% & 0.70 \
\text { Face-to-Face with Customer } & 25 \% & 1.10 \
\text { Idlle } & 10 \% & \ldots
\end{array}$$
While doing her job in a 40-hour work week, the employee helped 120 face-to-face, walk-in customers. Determine the standard time in minutes that it took her to help each face-to-face walk-in.

Question

An employee was observed over an extended period of time for a work sampling study, with the following results:
 $$\begin{array} { l c c } 
& & \text { Performance } \
\underline{\text { Activity} } & \underline{\text { Percentage of Time }} &\underline{ \text { Rating Factor } }\
\text { On the Phone } & 30 \% & 1.15 \
\text { Filing } & 35 \% & 0.70 \
\text { Face-to-Face with Customer } & 25 \% & 1.10 \
\text { Idlle } & 10 \% & \ldots
\end{array}$$ 
While doing her job in a 40-hour work week, the employee helped 120 face-to-face, walk-in customers. Determine the standard time in minutes that it took her to help each face-to-face walk-in.

Quizplus · Accepted Answer

The Answer of An employee was observed over an extended period of time for a work sampling study, with the following results:
 $$\begin{array} { l c c } 
& & \text { Performance } \
\underline{\text { Activity} } & \underline{\text { Percentage of Time }} &\underline{ \text { Rating Factor } }\
\text { On the Phone } & 30 \% & 1.15 \
\text { Filing } & 35 \% & 0.70 \
\text { Face-to-Face with Customer } & 25 \% & 1.10 \
\text { Idlle } & 10 \% & \ldots
\end{array}$$ 
While doing her job in a 40-hour work week, the employee helped 120 face-to-face, walk-in customers. Determine the standard time in minutes that it took her to help each face-to-face walk-in.

An Employee Was Observed Over an Extended Period of Time