SCENARIO 6-3
You are a professor who is trying to mediate a dispute that occurred during your class.Four members of a team who have been asked to make a presentation cannot agree on how to proceed.The members are standing approximately 2 metres apart from one another,they are frowning,and they are not speaking with one another.When asked to explain what is going on,the tone of their voices indicates that they are unhappy with the situation.

-Referring to SCENARIO 6-3,you assess the situation,and by studying the ________ cues,you conclude that this group is having difficulty communicating.
A)filtering
B)reflex
C)nonverbal
D)cultural
E)emoticon

Question

SCENARIO 6-3
You are a professor who is trying to mediate a dispute that occurred during your class.Four members of a team who have been asked to make a presentation cannot agree on how to proceed.The members are standing approximately 2 metres apart from one another,they are frowning,and they are not speaking with one another.When asked to explain what is going on,the tone of their voices indicates that they are unhappy with the situation.

-Referring to SCENARIO 6-3,you assess the situation,and by studying the ________ cues,you conclude that this group is having difficulty communicating.
A)filtering
B)reflex
C)nonverbal
D)cultural
E)emoticon

Quizplus · Accepted Answer

The nonverbal cues mentioned in the scenario, such as the team members standing apart, frowning, and using unhappy tones, suggest that there are issues with communication. Nonverbal cues can provide important information about emotions, attitudes, and intentions of communicators, and can impact the effectiveness of communication.

SCENARIO 6-3 You Are a Professor Who Is Trying to Mediate a Mediate