SCENARIO 5-4
You have been promoted to supervisor of a work team in your department.You remember from your OB course that high-performing teams are noted for the high-level of trust members have in one another.You also remember that researchers identified five dimensions that help build one's trustworthiness.In order to achieve high performance,you choose to focus on building trust among team members.

-Referring to SCENARIO 5-4,you find that one member of the team is unpredictable,unreliable,and says one thing but does another.Which dimension of trust does she need to improve on?
A)integrity
B)consistency
C)openness
D)responsibility
E)loyalty

Question

SCENARIO 5-4
You have been promoted to supervisor of a work team in your department.You remember from your OB course that high-performing teams are noted for the high-level of trust members have in one another.You also remember that researchers identified five dimensions that help build one's trustworthiness.In order to achieve high performance,you choose to focus on building trust among team members.

-Referring to SCENARIO 5-4,you find that one member of the team is unpredictable,unreliable,and says one thing but does another.Which dimension of trust does she need to improve on?
A)integrity
B)consistency
C)openness
D)responsibility
E)loyalty

Quizplus · Accepted Answer

The member of the team described as unpredictable and unreliable would need to improve on the dimension of consistency. Consistency refers to the degree to which an individual's actions and words are consistent over time, and if this member says one thing but does another, they are not demonstrating consistency. Trust is built when team members know they can rely on each other to follow through with commitments and behave predictably, so improving consistency would be important for building trust within the team.

SCENARIO 5-4 You Have Been Promoted to Supervisor of a Work Team