Value-added activities are
A) also called waste activities.
B) activities that neither enhance the customer's image of the product or service nor provide a competitive advantage.
C) activities that could be reduced or removed from the process with no ill effect on the end product or service.
D) activities for which the customer is willing to pay.

Question

Quizplus · Accepted Answer

Value-added activities are the activities for which the customer is willing to pay. These activities are essential to the product or service and add value to it. Activities that do not enhance the customer's image of the product or service or provide a competitive advantage are considered non-value-added activities, which could be reduced or removed from the process without any ill effect on the end product or service. Non-value-added activities are also called waste activities.

Value-Added Activities Are