Customer satisfaction ratings would be an example of the
A) financial perspective.
B) customer perspective.
C) internal business perspective.
D) learning and growth perspective.

Question

Quizplus · Accepted Answer

Customer satisfaction ratings are directly related to the customer perspective, as they reflect how well the organization is meeting the needs and expectations of its customers. The financial perspective focuses on financial metrics such as revenue and profit, the internal business perspective looks at internal processes and operations, and the learning and growth perspective focuses on employee development and innovation.

Customer Satisfaction Ratings Would Be an Example of the