Which of the following is an example of a performance measure of internal business processes that would be found in a balanced scorecard:
A) Product defect rates.
B) Number of new customers.
C) Employee satisfaction.
D) Return on investment.
E) Sales growth.

Question

Quizplus · Accepted Answer

Product defect rates are a performance measure of internal business processes as they help to identify areas of improvement in the production process and ensure efficiency and quality control. The other options listed relate to different aspects of the balanced scorecard, such as customer satisfaction (B), employee satisfaction (C), financial performance (D), and growth potential (E).

Which of the Following Is an Example of a Performance