Apple iPhones are notorious for cracked screens.When a customer brings one in to an iStore,the employee checks the customer records and may replace the screen for free.Which step in the control process does this represent?
A) Taking corrective action
B) Measuring performance
C) Comparing performance to standards
D) Establishing performance standards
E) Setting goals

Question

Quizplus · Accepted Answer

Taking corrective action involves rectifying issues or deviations from the expected standard, which in this case is represented by replacing the cracked screen on an iPhone to restore it to its expected condition.

Apple IPhones Are Notorious for Cracked Screens