____ is a technique for resolving conflict in which the manager acknowledges the existence of the conflict but downplays its importance.
A) Diplomacy
B) Compromise
C) Smoothing
D) Collaboration
E) Cooperation

Question

Quizplus · Accepted Answer

Smoothing is a conflict resolution technique where the manager acknowledges the existence of the conflict but tries to downplay its importance by emphasizing the points of agreement and ignoring the points of difference. This approach is helpful when the issue at hand is minor, or there is no possibility of finding a common ground. Smoothing can help maintain a positive relationship between the parties involved in the conflict.

____ Is a Technique for Resolving Conflict in Which the Manager