Salespeople can establish credibility with their customers by doing all of the following EXCEPT:
A) listening to specific customer needs.
B) being continuously empathetic.
C) being enthusiastic about their work.
D) using proof statements effectively.
E) being aggressively persuasive.

Question

Quizplus · Accepted Answer

Being aggressively persuasive can often backfire by making customers feel pressured or manipulated, which undermines credibility rather than building it. The other options (listening, empathy, enthusiasm, and effective use of proof statements) all contribute positively to establishing credibility.

Salespeople Can Establish Credibility with Their Customers by Doing All