Which of the following would LEAST likely improve a salesperson's listening skills?
A) Asking questions to clarify meaning
B) Watching for nonverbal messages
C) Projecting positive nonverbal signals
D) Recognizing feelings and emotions
E) Focusing on emotion-filled words

Question

Quizplus · Accepted Answer

Improving listening skills can be accomplished by asking the speaker questions, observing nonverbal signs, giving positive nonverbal signals, and acknowledging the feelings of the speaker. Focusing on emotional words hinders the listening process.

Which of the Following Would LEAST Likely Improve a Salesperson's