As she listens to her customer, Tina refrains from evaluating the message and considers the customer's point of view. Tina is engaged in ________ listening.
A) dynamic
B) participative
C) non-routine
D) active
E) responsive

Question

Quizplus · Accepted Answer

Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. Tina's behavior of refraining from evaluating the message and considering the customer's point of view aligns with the characteristics of active listening.

As She Listens to Her Customer, Tina Refrains from Evaluating