During sales presentations, Tyrone, a computer salesperson, asks prospects various questions about previous experiences with other computers and their opinions about the quality and price of the computers he sells. Tyrone uses ________, a good tool of the successful salesperson.
A) targeting
B) empathy
C) selective questioning
D) probing
E) problem solving

Question

Quizplus · Accepted Answer

Probing is the correct answer because it involves asking questions to gain a deeper understanding of the customer's needs, experiences, and opinions, which is exactly what Tyrone is doing during his sales presentations.

During Sales Presentations, Tyrone, a Computer Salesperson, Asks Prospects Various