The ultimate goal of the problem identification step of the problem-solving process is
A) collecting lots of information.
B) helping the decision maker realize there is a problem.
C) identifying the root problem or problems causing the mess.
D) convincing the decision maker the mess is really a problem that can be solved.

Question

Quizplus · Accepted Answer

The ultimate goal of the problem identification step is to identify the root problem or problems causing the mess. While collecting information and helping the decision maker realize there is a problem are important in this step, the ultimate goal is to pinpoint the underlying issues that need to be addressed. Convincing the decision maker that the problem can be solved is more of a goal for the problem-solving process as a whole, rather than just the problem identification step.

The Ultimate Goal of the Problem Identification Step of the Problem-Solving