Quality control of front-office operations in services can effectively use many of the same techniques that are applied in manufacturing.
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Q8: An
Q9: Common cause variation generally accounts for about
Q10: As long as no points are outside
Q19: Special-cause variation tends to be easily detectable
Q41: In manufacturing, quality control is generally applied
Q45: With good management, all variability of output
Q48: Quality at the source focuses on supplier
Q51: A key element of a control system
Q52: It generally costs more to correct an
Q64: Over-adjusting a process that is in control
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