Which of the following would not be included in a typical Customer Relationship Management System (CRM)?
A)market segmentation and analysis
B)effective complaint resolution
C)cross-selling goods and services
D)supply chain inventory management

Question

Quizplus · Accepted Answer

Supply chain inventory management is not typically included in a CRM system. A CRM system focuses on managing customer interactions and relationships, while supply chain inventory management deals with tracking and managing inventory levels and logistics within a company's supply chain.

Which of the Following Would Not Be Included in a Typical