The quote "Happy employees create happy customers" best characterizes the Service-Profit Chain (SPC) model.

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The Service-Profit Chain (SPC) model emphasizes that there is a direct relationship between employee satisfaction, customer satisfaction, and overall company profitability. This relationship can be summarized by the quote "Happy employees create happy customers," as employee satisfaction leads to increased customer satisfaction and loyalty, which in turn drives company profitability.

The Quote "Happy Employees Create Happy Customers" Best Characterizes the Service-Profit