Quality measures the degree to which the output of a process conforms to management's expectations and requirements.
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Q1: The only important measurement category in business
Q3: Measuring and reporting performance results can be
Q5: Having a large number of performance measures
Q7: Service quality measures are generally based on
Q8: Most of the five dimensions of service
Q10: Return on assets would normally be classified
Q43: Reliability is the ability to perform a
Q58: Assurance is the willingness to help customers
Q60: Empathy is the caring attitude and individualized
Q67: As output decreases for a constant level
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