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Consider the Following Key Performance Indicators,and Classify Each Indicator According

Question 156

Essay

Consider the following key performance indicators,and classify each indicator according
to the balanced scorecard perspective it addresses.Choose from:
1 - financial perspective
2 - customer perspective
3 - internal business perspective
4 - learning and growth perspective
a.Customer retention
b.Employee satisfaction ratings
c.New product development time
d.Cash flow from operations
e.Percentage of compensation based on performance
f.Earnings growth
g.Average machine set-up time
h.Employee promotion rate
i.Residual income
j.Percentage of orders filled each week

Correct Answer:

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a.Customer...

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