The balanced scorecard focuses management attention on the ________.
A) measures of productivity
B) measures that drive an organization to achieve its goals
C) measures that increase cycle time
D) measures that decrease quality costs

Question

Quizplus · Accepted Answer

The balanced scorecard is a strategic management tool that helps organizations translate their vision and strategy into a set of measures or indicators that provide a comprehensive view of the organization's performance. It focuses on measures that drive the organization to achieve its goals, including financial, customer, internal processes, and learning and growth perspectives. Measures of productivity, cycle time, and quality costs may be relevant, but they are not the primary focus of the balanced scorecard.

The Balanced Scorecard Focuses Management Attention on the ________