Total quality management (TQM)________.
A) does not advocate high quality levels for all products
B) is not used in the development of organizational goals
C) promotes maximizing the cost of quality
D) focuses on the prevention of defects and on the achievement of customer satisfaction

Question

Quizplus · Accepted Answer

TQM focuses on preventing defects and achieving customer satisfaction through continuous improvement and involving all employees and stakeholders in the process. It promotes a culture of quality and a proactive approach to identifying and solving problems, rather than simply addressing them after they occur. It does not prioritize maximizing the cost of quality or advocate for high quality levels for all products, as different products may have different quality requirements based on customer needs and market demand.

Total Quality Management (TQM)________