_____ unemployment is experienced by a customer service representative who is laid off from a job because new technology reduces the need for people to handle customer service inquiries.
A)Seasonal
B)Cyclical
C)Voluntary
D)Structural
E)Frictional

Question

Quizplus · Accepted Answer

Structural unemployment is caused by changes in the structure of an industry or economy. In this case, new technology has reduced the need for people to handle customer service inquiries, leading to layoffs and unemployment for customer service representatives.

_____ Unemployment Is Experienced by a Customer Service Representative Who