Which of the following statements best relates to the balanced scorecard's internal business processes perspective?
A) How do we lower costs?
B) How do we motivate employees?
C) How can we obtain greater profits?
D) How processes will increase value to customers?

Question

Quizplus · Accepted Answer

The internal business processes perspective of the balanced scorecard focuses on identifying and improving processes that will increase value to customers. Option A is more related to the financial perspective, while Option B relates to the learning and growth perspective, and Option C is related to the customer perspective.

Which of the Following Statements Best Relates to the Balanced