Which of the following is an advantage of COQ measures?
A) They help managers aggregate costs to evaluate the tradeoffs of incurring prevention costs and appraisal costs to eliminate internal and external failure costs.
B) They detect and provide immediate short-run feedback on whether quality-improvement efforts are succeeding.
C) They forecast customer satisfaction and employee satisfaction, which are useful indicators of long-run performance.
D) They direct attention to financial processes that help managers identify the precise problem areas that need improvement.

Question

Quizplus · Accepted Answer

COQ (Cost of Quality) measures help managers understand the trade-offs between different types of costs, such as prevention and appraisal costs versus internal and external failure costs, to improve quality and reduce overall costs.

Which of the Following Is an Advantage of COQ Measures