All of the following are measures used in the balanced scorecard except:
A)external business process.
B)customer.
C)learning and growth.
D)internal business process.
E)None of the answer choices is correct.

Question

Quizplus · Accepted Answer

The balanced scorecard includes measures for customer, learning and growth, and internal business process perspectives. "External business process" is not a standard category in the balanced scorecard framework.

All of the Following Are Measures Used in the Balanced