Which one of the following statements is TRUE?
A) A Pareto diagram is also called a fishbone diagram.
B) Scrap and rework costs are part of external failure costs.
C) Kaizen focuses on small, frequent, and gradual improvements over the long term, with minimum financial investment.
D) The Juran cycle is named after a famous quality guru and consists of four steps-plan, do, study, and act (PDSA).

Question

Quizplus · Accepted Answer

Kaizen is a Japanese term that refers to continuous improvement. It focuses on making small, frequent, and gradual improvements over the long term, with minimum financial investment. Pareto diagrams are also known as Pareto charts, not fishbone diagrams. Scrap and rework costs are part of internal failure costs, not external failure costs. The Juran cycle is also known as the PDCA cycle (plan, do, check, act), not PDSA.

Which One of the Following Statements Is TRUE