In service organizations, capacity is more often viewed as _____.
A) the minimum rate of output per unit time
B) the units of resource availability
C) the ability to meet any customer demand
D) the amount of overtime scheduled

Question

Quizplus · Accepted Answer

In service organizations, capacity is typically viewed as the units of resource availability, such as the number of employees, machines, or beds available for use. It is important for service organizations to carefully manage and allocate their resources in order to meet customer demand and ensure efficient operations. The other options do not fully capture the concept of capacity in service organizations.

In Service Organizations, Capacity Is More Often Viewed as _____