Table 1-Statistical Process Control (SPC) Problem Data for Service Waiting Times
-Given the previous results and analysis for the R-chart regarding service waiting times, one would:
A) conclude that the R-chart is in statistical control and proceed to develop the x-bar chart.
B) conclude that the R-chart is not in statistical control and proceed to develop the x-bar chart.
C) investigate sample # 3 as it is outside the R-chart control limits and redo the R-chart.
D) conclude that the variation is not random and the decreasing trend in the range should be investigated.
Correct Answer:
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Q20: Common causes of variation:
A) occur when 2
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Q22: If one was monitoring the average time
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