In using the product-process matrix, the most appropriate match between products and processes occurs along the diagonal of the matrix.

Question

Quizplus · Accepted Answer

The diagonal of the product-process matrix represents a match between products and processes in which both share similar volume and variety characteristics. This is considered the ideal match, but it is not always possible to achieve. Other matches may be made, but they may result in trade-offs between efficiency, variety, and customization.

In Using the Product-Process Matrix, the Most Appropriate Match Between