Service recovery is the process of correcting a service upset and satisfying a customer.

Name: Service recovery is the process of correcting a service upset and satisfying a customer.
Brand: Quizplus
Rating: 5.0 (37 reviews)

Question

Quizplus · Accepted Answer

Service recovery refers to the steps taken by a business to resolve a customer's dissatisfaction with a product or service and to provide the customer with a positive experience. It includes identifying and addressing the issue, apologizing, offering a solution, and following up to ensure customer satisfaction.

Service Recovery Is the Process of Correcting a Service Upset