Absenteeism would be an example of a Balanced Scorecard control measure from a customer perspective.

Name: Absenteeism would be an example of a Balanced Scorecard control measure from a customer perspective.
Brand: Quizplus
Rating: 4.8 (31 reviews)

Question

Quizplus · Accepted Answer

Absenteeism is not a control measure from a customer perspective. It is a control measure from an internal process perspective, specifically related to employee productivity and attendance. Customer perspective measures would focus on things like customer satisfaction, loyalty, and retention.

Absenteeism Would Be an Example of a Balanced Scorecard Control