To manage ____________________ and on-time performance,managers must understand the causes and costs of delays.
A)control charts
B)appraisal costs
C)customer-response time
D)prevention costs

Question

Quizplus · Accepted Answer

Customer-response time refers to the amount of time it takes a business to respond to a customer's request, need or inquiry. To manage customer-response time and on-time performance, managers must understand the causes and costs of delays. This includes identifying bottlenecks, streamlining processes and improving communication to minimize delays and ensure that customers receive timely and satisfactory service. Control charts and prevention costs are more closely associated with quality management, while appraisal costs refer to the costs associated with inspecting and testing products or services.

To Manage ____________________ and On-Time Performance,managers Must Understand the Causes