Which of the following is an example of non-financial measures of quality?
Variant question
A)Percentage of defective units shipped to customers as a percentage of total units shipped
B)Percent of products that experience early or excessive failure
C)Number of customer complaints
D)All of these answers are correct.

Question

Quizplus · Accepted Answer

All of these options are examples of non-financial measures of quality. They focus on the qualitative aspects of products and services, such as defect rates, product reliability, and customer satisfaction, rather than financial metrics.

Which of the Following Is an Example of Non-Financial Measures