An important difference between financial measures of quality and non-financial measures of quality is that:
A)financial measures of quality tend to be useful indicators of future long-term performance,while non-financial measures have more of a short-term focus.
B)non-financial measures are generally too subjective to have any long-term value.
C)non-financial measures of quality tend to be useful indicators of future long-term performance,while financial measures of quality have more of a short-term focus.
D)None of these answers are correct.

Question

Quizplus · Accepted Answer

Non-financial measures of quality, such as customer satisfaction, employee engagement, and product or service quality, provide insight into the organization's long-term performance and customer loyalty. On the other hand, financial measures of quality, such as revenue, profits, and return on investment, tend to focus more on short-term financial outcomes, although they can still be useful indicators of overall business health. Therefore, option C is the best choice.

An Important Difference Between Financial Measures of Quality and Non-Financial