Managers must improve ________________ business processes because they affect many of the quality-related factors that influence customer satisfaction and improve financial performance.
A)external
B)strategic
C)internal
D)customer

Question

Quizplus · Accepted Answer

Internal business processes refer to how an organization carries out its operations, and improving these processes can have a significant impact on customer satisfaction and financial performance. External processes refer to interactions with customers, suppliers, and the market, while strategic processes refer to long-term planning and decision-making. Customer processes refer specifically to the experiences and interactions customers have with an organization.

Managers Must Improve ________________ Business Processes Because They Affect Many