Customer response time involves:
A)the time it takes an organisation to develop a Total Quality Management (TQM)program.
B)the time it takes to develop a new product.
C)the speed at which an organisation responds to customer requests.
D)the time it takes a customer to respond to an advertisement and place an order.

Question

Quizplus · Accepted Answer

Customer response time refers to the speed at which an organization responds to customer requests. Options A and B are unrelated to customer response time. Option D refers to the customer's response time, not the organization's.

Customer Response Time Involves