Effective use of a Balanced Scorecard can provide greater customer satisfaction,improved financial results,more effective information systems and business processes,and more motivated and better educated employees.

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This statement is true. The balanced scorecard is a strategic management tool that helps organizations align their activities with their mission and goals, and it emphasizes the need to balance financial and non-financial measures. By using a balanced scorecard effectively, organizations can improve their customer satisfaction, financial results, information systems, business processes, and employee motivation and education.

Effective Use of a Balanced Scorecard Can Provide Greater Customer