Relying on data to make decisions rather than making decisions on a hunch is central to which activity of TQM?
A) Identify products and services provided
B) Define processes
C) Simplify the process
D) Continuously improve

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) emphasizes continuous improvement in all aspects of an organization's operations, including making decisions based on data and evidence rather than on assumptions or hunches. This approach ensures that improvements are based on solid information and can lead to more effective and efficient processes.

Relying on Data to Make Decisions Rather Than Making Decisions