For example, cutting customer complaints in half is a description of which reason why interventions fail?
A) wrong intervention
B) poorly designed intervention
C) wrong intervention.
D) unclear or overambitious goals

Question

Quizplus · Accepted Answer

Cutting customer complaints in half is a clear and specific goal. However, if it is unclear or overambitious, it can lead to unrealistic expectations and ultimately failure of the intervention. Therefore, the reason why interventions fail in this scenario is unclear or overambitious goals (option D).

For Example, Cutting Customer Complaints in Half Is a Description